Acceptable use policy

Last updated 21 September 2026. This is a working draft pending legal review.

This policy exists because the number connected to the service is yours, and the fastest way to lose it is to use it the way spammers do. The service enforces most of this in software. The rest is on you.

You may

• Reply to anyone who has messaged one of your numbers.
• Message existing clients and contacts who expect to hear from you.
• Take part in WhatsApp groups you belong to.
• Schedule individual messages to individual people.

You must not

• Send unsolicited messages to people who have not agreed to hear from you.
• Send the same or similar message to many recipients — there is no bulk feature, and working around that by hand is a breach. We enforce this as a rule, by acting on accounts; the software does not detect it for us.
• Message purchased, scraped, or otherwise obtained contact lists.
• Use the service for anything unlawful, deceptive, or that violates WhatsApp’s own policies on prohibited content.
• Attempt to raise, bypass, or automate around the reply-first, pacing, or warm-up limits.
• Connect a number you do not control.

What we enforce in software

• A daily cap on messages to people who have never written to the number: 20, and 5 while a number is warming up.
• A pace limit of one message every two seconds per number, with hourly and daily ceilings.
• A warm-up period for the first 14 days after a number is linked, at a lower daily cap.
• Automatic pause of outbound when WhatsApp signals a restriction.

What happens on breach

Outbound is paused and your workspace owner is told. Repeated or deliberate breach ends the workspace. None of this undoes a ban that WhatsApp has already applied.